Your rights, and how to use them
The Privacy Policy explains what we do with your information. This page is the practical part: who to write to, what to ask for, how quickly we answer, and where to go if you are not satisfied. It also carries our PAIA manual.
- To see, correct or delete your information, or to object to how we use it, write to our Information Officer at [email protected].
- Correcting, deleting and objecting are free. We respond within 30 days, and complete a deletion within 72 hours of confirming it is you.
- If you are not satisfied, you can complain to the Information Regulator.
1.Our commitment
The Protection of Personal Information Act 4 of 2013 (POPIA) sets eight conditions for handling personal information lawfully. In practice, they come down to this: we are accountable for what we hold, we collect only what we need for a stated purpose, we tell you what we are doing, we keep it accurate and secure, we do not keep it longer than we should, and you can see it and have it corrected.
Our Privacy Policy sets out what we collect and why. This page explains how to exercise your rights and carries the manual that the Promotion of Access to Information Act 2 of 2000 (PAIA) requires us to publish.
2.The responsible party
The responsible party for personal information collected by Elite Executive Career Solutions is New Elite Holdings (Pty) Ltd, a private company registered in the Republic of South Africa. Our company registration details are available to verified clients on request.
3.Our Information Officer
Our Information Officer is responsible for our compliance with POPIA and PAIA, and deals with every request on this page.
Email [email protected], subject line “Information Officer”
WhatsApp +27 63 607 1660
4.Your rights under POPIA
You have the right to:
- be told that your information is being collected, and why
- find out whether we hold personal information about you, and receive a copy of it
- ask us to correct information that is inaccurate, irrelevant, excessive, out of date, incomplete or misleading, or that was obtained unlawfully
- ask us to delete information we are no longer entitled to keep
- object to our processing your information, and to direct marketing at any time
- not be subject to a decision based solely on automated processing that affects you substantially
- be told if your information has been accessed or acquired by someone without authority
- complain to the Information Regulator, and to take civil action where your rights have been infringed
If you are in the United Kingdom or the European Union, you have further rights, which are set out in our Privacy Policy.
5.How to make a request
Write to our Information Officer at [email protected] or on WhatsApp, and tell us what you are asking for. You do not need a particular form, although you are welcome to use the forms published by the Information Regulator: Form 1 for an objection and Form 2 for a correction or deletion. Both are available on the Information Regulator’s website.
Confirming it is you
Before we act on a request, we need to be sure it comes from you, or from someone you have authorised. We may ask for proof of identity, and if you are acting for someone else, for proof of your authority. We use that proof only to verify the request.
What it costs and how long it takes
| Request | Cost | How long |
|---|---|---|
| Confirming whether we hold your information | Free | Within 30 days |
| A copy of your information | No request fee for your own information. If copying or preparing the records involves a prescribed access fee, we tell you the amount before any work begins | A decision within 30 days, as set out in the PAIA manual below |
| Correction | Free | We tell you what we have done within 30 days |
| Deletion | Free | Within 72 hours of confirming it is you, except records the law requires us to keep |
| Objection, including to direct marketing | Free | We stop the processing concerned as soon as the objection is confirmed, unless the law allows us to continue |
If we cannot do what you ask, we will explain why in writing and tell you how to take the matter further.
6.Direct marketing
You can stop direct marketing at any time, free of charge, using the unsubscribe link in any message or by writing to [email protected]. We contact non-clients for marketing only with their consent, and every message identifies us and tells you how to opt out. The details are in our Privacy Policy.
7.If your information is compromised
If we have reasonable grounds to believe that your personal information has been accessed or acquired by someone without authority, we will notify the Information Regulator and you as soon as reasonably possible. We will tell you what happened, what we are doing about it, what you can do to protect yourself, and, where we know it, who accessed your information.
8.Service providers who process information for us
Where a service provider processes personal information on our behalf, POPIA calls it an operator. We require every operator to process information only on our instructions, to keep it confidential, and to maintain appropriate security. Our current providers are listed in our Privacy Policy.
9.Complaining to the Information Regulator
We would always prefer to hear from you first, so we have the chance to put things right. You are, however, entitled to complain directly to the Information Regulator at any time.
Website inforegulator.org.za
Complaints are lodged through the Regulator’s eServices portal
General enquiries [email protected] · toll free 0800 017 160
10.PAIA manual
This manual is published under section 51 of the Promotion of Access to Information Act 2 of 2000, as amended by POPIA. It explains what records we hold and how to request access to them. It was compiled on 21 September 2026 and is reviewed at least once a year.
1. Contact details of the head of the private body
| Item | Details |
|---|---|
| Private body | New Elite Holdings (Pty) Ltd, trading as Elite Executive Career Solutions |
| Company details | Registered in the Republic of South Africa. Registration details are available to verified clients on request |
| Information Officer | Contactable by email or WhatsApp, as below |
| Telephone | +27 63 607 1660 |
| [email protected] | |
| Website | elite-cv.com |
2. The Information Regulator’s guide
The Information Regulator has published a guide explaining how to use PAIA and POPIA to exercise your rights. It is available in the official languages on the Information Regulator’s website, and a copy is available from us on request.
3. Records available without a request
We have not published a notice under section 52 of PAIA. The following are freely available on this website without a formal request: our service descriptions and prices, our Privacy Policy, Terms of Service and Cookie Policy, and this manual.
4. Records kept under other legislation
Where applicable to our business, we keep records in terms of the following laws:
- Companies Act 71 of 2008
- Tax Administration Act 28 of 2011 and Income Tax Act 58 of 1962
- Value-Added Tax Act 89 of 1991
- Basic Conditions of Employment Act 75 of 1997, Labour Relations Act 66 of 1995, Unemployment Insurance Act 63 of 2001 and Skills Development Levies Act 9 of 1999
- Consumer Protection Act 68 of 2008
- Electronic Communications and Transactions Act 25 of 2002
- Protection of Personal Information Act 4 of 2013 and Promotion of Access to Information Act 2 of 2000
5. Subjects and categories of records we hold
| Subject | Categories of records |
|---|---|
| Company records | Incorporation documents, records of directors, share register, resolutions and statutory returns |
| Financial records | Accounting records, invoices, bank records, tax and VAT records |
| Client records | Orders, intake questionnaires, client documents and drafts, correspondence and chat transcripts |
| Corporate client records | Proposals, agreements, project files and correspondence |
| Service provider records | Agreements and correspondence with suppliers and operators |
| Personnel records | Records of employees and contractors, where applicable |
| Marketing records | Subscriber lists, consent and opt-out records |
| Website and systems records | Website content, security logs and analytics |
Listing a category here does not mean access will be granted. Every request is considered under the grounds set out in PAIA.
6. How we process personal information
Section 51 of PAIA requires this manual to describe our processing of personal information. The full detail is in our Privacy Policy, and in summary:
| Item | Summary |
|---|---|
| Purposes | Delivering the services clients buy, answering enquiries, taking payment and keeping records, delivering corporate engagements, keeping the website secure, analytics and marketing with consent, and meeting legal obligations |
| Categories of people | Clients, prospective clients, people our corporate clients ask us to support, contacts at corporate clients and suppliers, website visitors, newsletter subscribers, and our own personnel |
| Categories of information | Contact details, career information, personal details clients choose to include in their documents, order and payment records, correspondence, account information, and website and device information |
| Recipients | The service providers listed in our Privacy Policy, and regulators or courts where the law requires it |
| Transfers outside South Africa | Several providers process information abroad, on the grounds set out in our Privacy Policy |
| Security | An encrypted connection across the website, bot protection on forms, access to client files limited to the people working on an engagement, and payments handled by specialist providers |
7. How to request access to a record
- Complete the prescribed request form, available on the Information Regulator’s website, and send it to our Information Officer at [email protected].
- Give enough detail for us to identify the record, and explain which right you are seeking to exercise or protect, and why the record is needed for that purpose.
- Tell us how you would like to receive the record, for example by email.
- If you are requesting on behalf of someone else, include proof of your authority to do so.
We will decide on your request within 30 days of receiving it. PAIA allows that period to be extended once, by up to a further 30 days, in specific circumstances, and if we need to do that we will tell you why before the first period ends.
8. Fees
A person asking for their own personal information pays no request fee. Other requesters pay the request fee prescribed by the PAIA regulations. If access is granted, an access fee may be payable for searching for, preparing and reproducing the record, at the rates prescribed by the regulations, and in some cases PAIA allows us to ask for a deposit. We will always tell you the amount before any work begins.
9. Grounds on which access may be refused
PAIA requires or allows a private body to refuse access in defined circumstances, including where disclosure would unreasonably disclose another person’s personal information, reveal the commercial information or confidential information of a third party, endanger someone’s safety, reveal information privileged from production in legal proceedings, or harm our own commercial position. If we refuse a request in whole or in part, we will tell you the reason and the provision of PAIA we rely on.
10. If you are not satisfied
There is no internal appeal against a decision by a private body. If you are not satisfied with our decision, you may complain to the Information Regulator or apply to court, within the period PAIA allows.
11. Where this manual is available
This manual is available on this page, and by email on request to our Information Officer.