Contact

Tell us what you need. A consultant will answer.

Four routes, so your message reaches the right desk rather than a general queue. If you are not sure which applies, use the form and say what the situation is. Somebody will tell you which service covers it, or that we are the wrong firm for it.

Reply within one business day Consultants, not writers NDA on request
08h00 to 17h00
Monday to Friday, SAST
UTC+2
No daylight saving, all year
Send a Message

Or simply write, and we will route it

Tell us the enquiry type and we will make sure it lands with the right consultant. No detail is needed at this stage beyond enough to understand what you are asking.

Please do not send confidential documents until an NDA is in place, where you want one.
A consultant replies within one business day, Monday to Friday, 08h00 to 17h00 SAST.

If you would rather not use a form

Nothing here depends on it. Every address and number in the panel at the top of this page reaches a person on the same terms, and the chat on this site reaches a consultant during business hours. The form exists because it routes your message to the right desk without you having to work out which one that is.

Client contact is handled by consultants, never by the writers working on documents. An NDA is available on request and can be signed before you share anything. Your identity and your documents are never disclosed, and we do not display client work.
What To Expect

How we handle what you send

Four things worth knowing before you write, because they explain why the process looks the way it does.

A consultant replies, not a writer

Client contact is handled by consultants throughout. Writers are never client-facing, which is deliberate: it keeps the person answering you free to answer properly, and keeps the person writing your documents working.

You do not need to buy to ask a question

The WhatsApp consultant line and the chat on this site are both open for questions before you order anything. Ask what a service covers, whether it fits your situation, or whether we are the wrong firm for what you need.

Intake replaces the scheduled call

Our clients span time zones and full diaries, so a detailed written intake takes the place of a telephone consultation. It consistently draws out richer material than questions answered on the spot. A telephone consultation with a dedicated consultant is available on request.

Everything you send is confidential

Your identity and your documents are never disclosed or shared, our client references carry role and sector only, and an NDA is available on request. Information is processed in line with POPIA.

Considered Questions

Before you write

Which address should I use?
[email protected] for anything general, including questions before you order. [email protected] if you are enquiring on behalf of an organisation, which reaches the corporate desk directly. [email protected] if you are an existing client and need a revision or an update. The form on this page routes to the right one for you.
How quickly will I hear back?
Within one business day on every route, Monday to Friday, 08h00 to 17h00 SAST. Messages that arrive over a weekend or a South African public holiday are answered on the next business day.
I am outside South Africa. Does the time difference matter?
Less than you might expect. We work South African hours, UTC+2, and South Africa does not observe daylight saving, so the offset from your own time zone stays the same all year rather than shifting twice. Clients in 38 countries across five continents work with us on written intake precisely because it removes the diary problem.
Can I speak to someone before I order?
Yes. The WhatsApp consultant line and the chat on this site are both open for questions before you buy anything, and a consultant will tell you plainly if a service is not the right fit for your situation.
Can I have a telephone consultation?
Yes, on request, with a dedicated consultant. It is not the default because the written intake produces better material from senior people, who answer when they have time to think rather than on the spot. Where you would rather talk it through, say so and it is arranged.
I am an existing client and something needs changing.
Write to [email protected]. Revisions are free for 30 days from first delivery. After that, updates to existing information such as contact details or minor edits stay free, and edits that require new content writing carry a small fee, always quoted before any work begins.
Will you sign an NDA, and what happens to what I send?
An NDA is available on request, and can be signed before you share anything where you prefer it that way. Your information is processed in line with POPIA, your identity and documents are never disclosed, and we do not display client work.
Contact · one business day, every route

Since 2017, most new clients have arrived because somebody sent them.

Monday to Friday, 08h00 to 17h00 SAST · completely confidential · NDA on request
Not sure which division you need? Start at Executive Solutions, Corporate Solutions or Smart CV.